Contact Us

FWS Satellite Downlink Help Desk at Convergent

Phone: 1-888-238-2855

Convergent Engineering is the satellite service provider for the USFWS. If you have any type of audio or video problem, call the help desk first.

Convergent Help Desk email: videohelpdesk@convergent.com

NCTC Studio Control Room: 304-876-7666

If the Convergent Help Desk was not able to resolve your problem, please call the NCTC Studio Control Room.

Note: The studio control room is staffed only on scheduled broadcast days. If you need other assistance, please call one of the staff listed below.

NCTC Contacts

Randy Robinson, Distance Learning Coordinator, randy_robinson@fws.gov; 304-876-7450

Diane Knudson, eLearning Coordinator, diane_knudson@fws.gov; 304-876-7454

Mark Chesna, Video Services, mark_chesna@fws.gov; 304-876-7342

Kathy Sholl, Web Support, kathy_sholl@fws.gov; 304-876-7772